SHIPPING & RETURNS
SHIPPING POLICY
At La'Atut, we strive to ship your order as quickly as possible. We offer free shipping on all orders over £100. For orders under £100, a flat rate shipping fee of £3.95 will be applied. Delivery can take between 3-4 business days. Please note that processing times may vary due to high demand, but we tend to dispatch goods next working business day. We will send you a tracking number once your order has been shipped.
We are aiming to get your order to you as soon as possible so please be with us as certain location can take a bit longer to deliver your beauty products.
RETURN & EXCHANGE POLICY
We want you to be completely satisfied with your purchase from La'Atut. You have 14 days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
We will pay the return shipping cost only if the return is a result of our error (you received an incorrect or defective item). If an item is damaged, please contact our customer service and provide proof of damage.
REFUNDS
Once we receive your item, we will inspect it and notify you about the returned product. We will immediately advise on the status of your refund after inspecting an item. If your return is approved, we will initiate a refund to our chosen payment method.
You will receive the credit usually within 5 working days, depending on your card issuer's policy.